1. Introduction
This Privacy Policy explains how Loziara (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use our Platform.
We comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR).
2. Data We Collect
- Identity & Contact (Name, email, phone, address, date of birth )
- Payment Data (Card details (via providers), transaction history )
- Property Data (Address, descriptions, photos)
- Booking Data (Dates, guests, preferences)
- Technical Data (IP address, browser type, device ID, logs)
- Cookies (Session cookies, analytics, advertising)
- Communications (Messages between Users)
- Reviews (Ratings, comments)
- Verification (ID documents, photos, biometrics via providers)
3. How We Collect Data
Directly from you (registration, booking, listing).
Automatically (cookies, analytics tools).
From third parties (payment processors, identity verification, social logins).
4. How We Use Data
We process personal data to:
Provide and operate the Platform (legal basis: contract).
Manage bookings, payments, and refunds.
Prevent fraud, abuse, and ensure safety.
Communicate with Users (confirmations, notifications).
Improve services through analytics.
Marketing & advertising (with consent, if required).
Fulfill legal obligations (tax, accounting, regulatory compliance).
5. Cookies & Tracking
We use cookies and similar technologies for:
Authentication & sessions.
Analytics (e.g., Google Analytics).
Personalized ads & retargeting.
Improving user experience.
Users may disable cookies in browser settings, but some features may not work properly.
6. Sharing Data with Third Parties
We may share data with:
Payment service providers.
Hosting and IT service providers.
Marketing & analytics partners.
Government authorities (where legally required).
Other Users (limited data such as Host names, Listing details).
7. International Transfers
Some data may be transferred outside the EEA. In such cases, we ensure safeguards like Standard Contractual Clauses or adequacy decisions.
8. Data Retention
We retain personal data as long as necessary for business purposes.
Legal and tax data may be stored longer (e.g., 7–10 years).
When no longer needed, data will be anonymized or deleted.
9. Your Rights (under GDPR and similar laws)
Access your data.
Correct inaccurate information.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Data portability (transfer to another provider).
Withdraw consent at any time.
File a complaint with a supervisory authority.
Requests can be made by contacting contact@loziara.com.
10. Security
We use encryption, firewalls, and access controls to protect your data.
Only authorized personnel and partners can access personal data.
No system is 100% secure, but we take industry-standard precautions.
11. Data Breach Notification
In case of a data breach, we will notify authorities and, where required, affected Users within legal timeframes (e.g., 72 hours under GDPR).
12. Changes to this Policy
We may update this Privacy Policy. Updates will be posted on the Platform, and significant changes may be communicated via email or in-app notifications.
13. Contact
For questions, concerns, or to exercise your rights:
Loziara – BSONE
Email: contact@loziara.com
Address: 41 ALLEE DE LA ROBERTSAU, 67000 STRASBOURG